FREQUENTLY ASKED QUESTIONS

CAN I CANCEL MY ORDER?

We understand that sometimes circumstances may arise where you need to cancel an order. Our policy allows for cancellations and refunds within 72 hours of the order being placed. In rare cases where we have not yet shipped your order after our processing period of 5 to 10 business days from the order date, we will also allow cancellation for a refund.

We take your payment security seriously, and in the event that your card has been charged more than once for a single order, we will promptly refund the excess amount within 4 hours from the order date. At our company, we strive to provide excellent customer service and will do our best to accommodate your needs.

Are the products unisex?

The products sold on PANDASPORT are usually unisex. We always request that you take your European size, which does not change from model to model. If you have any questions, feel free to contact our chat team by clicking on the bottom right of every page.

HOW LONG WILL THE SHIPPING TAKE?

Europe:9-18 days

North America:7-15 days

South America: 7-20 days

Oceania: 7-15 days

* Disclaimer: Shipping time is from the moment it has been shipped* We offer worldwide shipping for our products, but please note that we cannot guarantee delivery times and cannot be held responsible for any delays that may occur as a result. We use third-party shipping companies to deliver our products. If there is a delay you will also immediatly be notified by our team about the delay.

WHEN WILL MY ORDER BE SHIPPED

We are committed to providing you with the highest quality products, which is why we have strict quality control measures in place. To ensure that you receive only the best, our order processing time is typically 3 to 8 business days, excluding weekends and holidays

MY TRACKING STATUS IS NOT CHANGING OR UPDATING FOR MULTIPLE DAYS NOW, WHAT DO IT DO?

We understand that it can be frustrating when updates are not provided, but please be assured that when you receive a tracking link, your order has already been shipped from our warehouse and is on its way to you. Sometimes there may be a long wait due to a high volume of shipments and limited flights to certain countries.

WHAT COULD CAUSE A DELAY IN MY ORDER?

Possible reasons for a delay could include our strict quality control measures taking a bit longer than anticipated, special sales, or the holiday season, which may result in a surge in demand for sneakers and longer processing times. Rest assured, if such circumstances arise, we will promptly inform you and work to find a suitable solution.

WILL I BE ABLE TO TRACK MY ORDER?

Yes ! Once you have recieved a tracking code from us you will be able to track your order through our website.

WHY ARE OUR PRODUCTS CHEAPER?

Our products are known as Grey Market products. They are produced in the same factories as retail and resell products , using the same premium materials. However, they did not pass the brand’s official quality control during production, which is why they are considered unauthorized.

Since they are manufactured in the same facilities and with the same materials as retail products, the overall quality remains high. However, because they do not go through the brand’s final inspection process, imperfections may be present. To ensure the best quality possible, we thoroughly inspect and correct any imperfection(s) without compromising materials or structure of our products before offering them to you.

Unlike replicas, which often use cheaper materials to cut costs, our Grey Market products maintain the same premium construction as their retail and resell counterparts. This means they offer the same durability, comfort, and overall feel just without the official branding approval.

In short, our Grey Market products provide the same high-quality experience as retail and resell products but at a more affordable price. You get the same materials, the same craftsmanship, and a great product without paying the premium retail or resale price.